Case Study: Palmetto Q2 2025
Concierge Director: Ivis Casanova
Patient’s Name: Elsa R
Patient’s Age: 71
Admission Date: 3/4/2025
Discharge Date: 5/30/2025
Admitted From: Jackson Memorial Hospital
Length of Stay: 87 Days
Reason for Stay: Unspecified Fracture Of Shaft Of Right Tibia, Subsequent Encounter For Closed Fracture With Routine Healing
How Did the Patient Hear About Palmetto Sub-Acute? Hospital Referral
Details of Experience:
Mrs. Elsa R was initially admitted to Jackson Memorial Hospital on February 16, 2025, following a planned orthopedic knee surgery performed by Dr. Fernando E. Vilella-Hernandez. Upon completion of her acute care treatment, Mrs. R was provided with a list of in-network post-acute rehabilitation facilities. After careful consideration and influenced by outstanding Google reviews, and a family member’s positive impression from an on-site tour, she selected Palmetto Sub Acute Care Center for her rehabilitation.
Mrs. R was admitted to Palmetto on March 4, 2025, to begin her recovery from a right tibial shaft fracture. Understandably anxious and full of questions, she was initially concerned about her mobility, recovery timeline, and time away from her family. Our team reassured her that, although her stay would require patience and dedication, she would leave stronger and well on her way to full independence.
Within the first 24 hours of her admission, Mrs. Rodriguez Enriquez was introduced to her interdisciplinary care team. She immediately expressed appreciation for the warmth and support shown by staff, and she was enthusiastic about starting her therapy. Daily therapy sessions soon became the cornerstone of her routine,
and she bonded closely with her primary therapists, Annette and Indira, who played key roles in her physical rehabilitation. Their encouragement and expertise helped her push through discomfort and regain functional strength.
Equally instrumental in her recovery was her unit nurse, Yordanka, who ensured that Mrs. R’s pain and medication regimen were well managed. In addition to her clinical care, she actively participated in daily social and recreational activities facilitated by Maribel and Maria, which contributed to her emotional well-being and created strong bonds with her fellow residents.
Over the course of her 87-day stay, Mrs. Rodriguez Enriquez made remarkable progress. With determination, consistent therapy, and the compassionate support of her care team, she achieved her primary goal: to return home walking independently.
Mrs. R’s journey at Palmetto Sub Acute exemplifies the power of comprehensive, patient-centered rehabilitation. Her story is a testament to the impact of a multidisciplinary approach that combines expert clinical care, personalized therapy, and emotional support within a positive and nurturing environment.